|Posted by - Nikhil Sharma,||March 16,2021|
Interactive Voice Response (IVR) is an automated voice response system which allows a computer to recognize you through your voice and then you can interact or communicate with the IVR’s virtual receptionist via the keypad inputs. IVR relies on pre-recorded questions and responses for interacting with callers, that means, your customers can call at any time of the day and they will be greeted with a welcome message first to enhance your company’s credibility in the market and then you will be provided with the solution of your problem.
NLET’s Cloud-based Interactive Voice Response (IVR) System Solution reduces your cost per call by letting your customers choose the type of help they want such as speaking to the concerned agent of a particular department.
Our system will direct that call to the concerned department with which the customer wishes to talk. Not only our IVR will reduce the place of a receptionist, but it will become a virtual receptionist to handle more complex cases. With the help of IVR, customers could also be guided to troubleshoot and solve their problems or self-solve them.
From Automated Speech Recognition System to whether you wish to converse with your customers in multiple languages, NLET’s IVR Service can benefit you in many ways. Our IVR system creates a confusion-free environment.
All the calls on our IVR system are recorded. So that in any case of misbehavior from a client, you can take a legal action against them, also, for the purpose of improvement in your services we keep a track of all the customer related queries.
It’s a platform which is very easy to use even if you have multiple branches. No IT team or big setup is required to create an IVR service for your company, from installation to successfully running and troubleshooting any problem in the system, NLET’s technical team will manage everything to give you the time to invest and expand your business and increase the company’s sales.